Complaints Procedure

If you have a complaint about WCS Aquatics, please use this procedure to ensure that your issue is dealt with quickly and effectively. It is our intention to provide a method for handling complaints that is fair, confidential, effective, and responsive. Our complaints procedure is designed to comply with the Consumer's Association Which? WebTrader code of practice.

First, complete the complaints form to inform us of the nature of your complaint. Include information about any orders you may have placed, and give details about any problems experienced. Include contact information showing your full name, your email address, and a telephone number and times when you can be contacted. Do not send details of credit card information.

You should receive a response to this form within 5 working days, although our target is to respond within 2 working days.
(If in the unlikely event that you do not receive a response within 5 working days, call Paul Mellors, WCS Aquatics Owner, on 01543 500997)

When you receive a response, you will be told a likely timescale for resolving the issue. We will continue to keep you informed throughout the life of the issue, and we will only close an issue with your acceptance.

Complaints Form

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